A full Magnolia redesign, migrated from PaaS to secure on-premise control

Introduction

Mediacom Communications, the fifth-largest cable television and broadband provider in the United States, set out to modernise its platform and regain greater control over its digital infrastructure. We delivered a full redesign and build on Magnolia, and moved the platform off PaaS onto a secure on-premise cloud.

The challenge

A provider at this scale needs its core platform under its own control — for performance, governance and compliance — without giving up the agility of the cloud. The real problem was the deployment model: moving Magnolia from a PaaS environment to secure on-premise infrastructure, as a hybrid cloud-and-on-premise solution, all without disrupting a live, customer-facing service.

What we did

We redesigned and rebuilt the platform on Magnolia, then migrated it from PaaS to a secure on-premise cloud — a hybrid deployment that gave Mediacom greater control, stronger data governance and clearer operational oversight, with improved performance and reliability. During the migration we ran a comprehensive UI/UX refresh: improving usability, streamlining the customer journeys across service, support and account management, and aligning the platform with evolving customer expectations.

The result

Mediacom came away with a modernised, future-ready platform it controls — better performing, better governed and easier to use. We stayed on as a long-term maintenance team supporting the US market, optimising the platform and giving it a foundation ready for continued business growth and digital expansion.